Shipping & Returns


Returns Policy

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order if unsuitable. All return shipping is paid for by the customer unless we have caused an error in shipping a wrong product.

Shipping
FREIGHTING PAPER 

We can ship products over night in 3 kg air bags $15.90 plus gst and 5kg air bags $20.90 plus gst.. you can fit 125 12x12 sheets of cardstock into a 3kg bag and 225 sheets into a 5 kg bag. Qty’s higher than 225 sheets will be shipped via Toll or Fastways road express and usually takes from 1-3 days to arrive into most eastern Australian destinations. Road freight is shipped and costed per box into Capital Cities and some major country towns. For all other areas freight is priced by weight and distance and won’t be a flat box cost. Please call us to ask if you are in the flat rate country area. One box will hold approx 700 12x12 sheets of paper...each box is a flat rate of $20.95 plus gst to ship so keep in mind if you go into a second or third box by even a few hundred sheets the same price for the extra boxes will apply regardless if it is full or not. We always try to ship your orders within 24 hours by the best and most economical way depending on its total weight. If your order is sent to us by 11.30am we can normally dispatch the same afternoon....occasionally if it’s extremely busy it will leave the following day. If your order is urgent we would advise you let us know and perhaps request AIR overnight bags to insure next day delivery into most areas.

All freight is shipped by Fastways, Toll Ipec express and Toll priority couriers unless otherwise requested. Full Payment is required prior to dispatch. 

If purchasing via credit card your order will fast track through our system to completion however if you decide to purchase using the direct deposit method we will email you the final amount and there is an extra 1 days wait after you have made the DD for our bank to confirm the amount has arrived.

Summary:
Following is a general GUIDE ONLY of freight charges.
 
3 kilo (upto 125 sheets) AIR bag $15.90 plus gst ships into almost all areas with the exception of NT.
5 Kilo (126-225 sheets) AIR bag $20.90 plus gst ships into almost all areas with the exception of NT.
Flat rate per box (700 sheets) Fastway express $10.95 plus gst into all Metro Brisbane, Gold and Sunshine coasts
Flat rate per box (700 sheets) Fastway express $20.95 plus gst into all capital cities and most major eastern Australian towns between Rockhampton and Melbourne including Ballarat and Bendigo - email or call us to check if your town is included in the flat rate location.
All other areas are shipped by weight and distance by Toll Ipec Express 
 
Time of Arrival - Approx ONLY 
Brisbane to Brisbane metro, Gold and Sunshine coasts, Ipswich, Toowoomba 1 business day
Brisbane to Rockhampton - 1 business day
Brisbane to Townsville/Cairns  2-3 business days
Brisbane or country QLD 2-7 business days 
Brisbane to Sydney 1 business day
Brisbane to country NSW 2-4 business days
Brisbane to Canberrra and ACT country 3-4 business days 
Brisbane to Melbourne 2 business days
Brisbane to country VIC 2-3 business days 
Brisbane to Adelaide 3-4 business days
Brisbane to Perth and WA country 7-10 business days
Brisbane to Hobart and TAS country 7 business days 
Brisbane to NT 7-9 business days